When should the welcome message be sent?

GreekStay sends the concierge welcome five days before check-in, which also opens the WhatsApp window so the guest can immediately browse recommendations and, later, receive their check-in instructions.

What should an Airbnb welcome message include?

A warm greeting with the guest’s name and property, a clear next step, and ideally a way to self-serve local information. GreekStay’s welcome adds an “Open my guide” button that leads to categorised local recommendations.

Is the message sent over the official WhatsApp API?

Yes — via the official WhatsApp Business API using a Meta-approved template, so it is reliable and won’t get your number blocked.

Can I customise the wording?

The template is personalised with the guest name and property automatically; the structure is fixed for Meta approval, but the local guide behind it reflects your property and your own picks.

Blog › automated airbnb guest message templates

By Eleftherios Sieittanis · Updated: July 4, 2026

Automated Airbnb Welcome Message with Local Tips

In 30 seconds: A good automated welcome message does more than say hello — it gives guests a tappable local guide before they even arrive. GreekStay sends it five days out over the official WhatsApp Business API, personalised with the guest’s name and your property.

What a great pre-arrival message does

The best welcome messages set expectations and reduce questions. They greet the guest by name, name the property, and give a clear next step. GreekStay adds one more thing: an “Open my guide” button that turns the message into an interactive local concierge.

Example structure

Here is the shape GreekStay uses (personalised automatically):

🏡 Welcome to [Property], [Name]!
We’re delighted to have you here. We’ve prepared your personal local guide featuring the highest-rated places nearby.
👇 Tap below and start exploring. [ Open my guide ]

Why a button beats a wall of text

Guests won’t read a long list of tips. A single button that opens a menu — Restaurants, Bars, Nightlife, Beaches, Sightseeing — gets far more engagement, and each category returns the top 5 nearby places with ratings and a map link.

Sent the right way

The message goes out via the official WhatsApp Business API using a Meta-approved template, so it lands reliably and your number stays in good standing. It also opens the 24-hour window so the guest can chat with the concierge and later receive their check-in photos.

Welcome every guest automatically

GreekStay sends the personalised welcome and local guide for you — free with every plan.

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Automate your declarations

GreekStay Manager connects to Airbnb, Booking & your channel manager and auto-prepares your AADE & TAKK filings — correct amounts, on time.

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Frequently asked questions

When should the welcome message be sent?: GreekStay sends the concierge welcome five days before check-in, which also opens the WhatsApp window so the guest can immediately browse recommendations and, later, receive their check-in instructions.
What should an Airbnb welcome message include?: A warm greeting with the guest’s name and property, a clear next step, and ideally a way to self-serve local information. GreekStay’s welcome adds an “Open my guide” button that leads to categorised local recommendations.
Is the message sent over the official WhatsApp API?: Yes — via the official WhatsApp Business API using a Meta-approved template, so it is reliable and won’t get your number blocked.
Can I customise the wording?: The template is personalised with the guest name and property automatically; the structure is fixed for Meta approval, but the local guide behind it reflects your property and your own picks.

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Informational content, not tax advice. Confirm current amounts/deadlines with AADE or an accountant.