By Eleftherios Sieittanis · Updated: July 4, 2026
WhatsApp Concierge for Airbnb Guests (2026 Guide)
The problem every host knows
Guests arrive and immediately ask the same questions: Where should we eat tonight? Which beach is closest? Any good bars nearby? Answering each message is time-consuming, and slow replies lead to frustrated guests and weaker reviews.
How the WhatsApp concierge works
GreekStay turns your WhatsApp Business number into an instant local guide:
- Pre-arrival welcome. Five days before check-in, the guest gets a friendly WhatsApp message with an “Open my guide” button.
- Tap-to-browse menu. The button opens a dropdown: 🍴 Restaurants · 🍸 Bars · 🌙 Nightlife · 🏖 Beaches · 🏛 Sightseeing.
- Instant answers. Picking a category returns the top 5 nearby places with rating, review count, walking distance and a Google Maps link.
Only the best places, never a live API bill
The recommendations come from a cached guide that is built in advance for each property, filtered to places rated 4.5★ and up with hundreds of reviews. Because the data is cached, every guest reply is instant and costs nothing per message — there are no live searches during the conversation.
Your picks come first
Know a hidden gem the algorithms miss? From the property settings you can search Google and replace any suggestion with your own favourite. Your choice is remembered even when the guide refreshes, so guests always get your local knowledge.
Delight guests without lifting a finger
GreekStay includes the WhatsApp concierge free with every plan — alongside automatic check-in and cleaning schedules.
Automate your declarations
GreekStay Manager connects to Airbnb, Booking & your channel manager and auto-prepares your AADE & TAKK filings — correct amounts, on time.
Frequently asked questions
- What is a WhatsApp concierge for Airbnb?
- It is an automated assistant on your WhatsApp Business number that answers guests’ local questions — restaurants, bars, beaches, sights — with top-rated nearby places, instantly and 24/7, without you replying manually.
- Does the concierge use live searches for every message?
- No. GreekStay builds a cached local guide of the highest-rated places near each property in advance, so guest replies are instant and cost nothing per message — no live API calls during the chat.
- How do guests start using it?
- Five days before arrival they receive a WhatsApp welcome with an “Open my guide” button. Tapping it opens a menu of categories; picking one returns the top 5 places with ratings, distance and a map link.
- Can I override a recommendation with my own pick?
- Yes. From the property settings you can search Google and replace any suggestion with your personal favourite, and it stays even after the guide refreshes.
- Is it really free?
- Yes — the concierge is included in every GreekStay plan, alongside automatic WhatsApp check-in and the cleaning schedule for your crew.
Informational content, not tax advice. Confirm current amounts/deadlines with AADE or an accountant.